Refund Policy

This Refund Policy explains when you may request a refund for payments made to NovelTech Academy for programs, courses, cohorts, or other paid services.

This policy applies to payments made directly to NovelTech Academy for eligible paid programs, courses, cohorts, or services.

Different products or services may have specific refund conditions. Where specific terms are provided during registration or checkout, those terms may also apply.

Before completing a payment, review the relevant:

• Program details
• Cohort dates
• Program duration
• Delivery format
• Fees
• Requirements
• Refund conditions

By completing an enrolment, you confirm that you have reviewed the information provided for the applicable program or cohort.

A refund may be available where:

• You cancel within the applicable refund period
• The program has not yet started
• You have not accessed or substantially used restricted course materials where such access affects refund eligibility
• NovelTech cancels a program or is unable to deliver the service you purchased
• Another refund entitlement applies under the specific program terms or applicable law

Refund eligibility may depend on the program, cohort, payment method, and timing of the request.

A refund may not be available where:

• The applicable refund period has expired
• You have already substantially participated in the program
• You have completed a significant portion of the course
• You have received or accessed services that cannot reasonably be returned
• You voluntarily stop participating after the applicable cancellation period
• You fail to attend a scheduled class or cohort
• You fail to meet program requirements
• Your access has been restricted because you violated Academy policies

Specific exceptions may apply where required by applicable law.

NovelTech programs may operate through scheduled cohorts.

Because cohort places may be limited, cancelling after a cohort has started may affect whether a refund is available.

If you cannot participate in your selected cohort, you may contact NovelTech to ask whether:

• A transfer to another cohort is available
• Your enrolment can be deferred
• A refund is available

Any transfer or deferral is subject to availability and the applicable program conditions.

If NovelTech cancels a program or is unable to deliver a scheduled cohort, affected learners will be informed of the available options.

Depending on the circumstances, these may include:

• Transfer to another cohort
• Rescheduling
• Credit toward another eligible program
• Refund of an eligible payment

The available option will depend on the circumstances of the cancellation and the applicable program terms.

To request a refund, contact NovelTech through the official contact channel provided for your program.

Include:

• Full Name
• Email Address
• Program
• Cohort
• Payment Reference or Order Number
• Reason for Refund Request

Providing complete information helps NovelTech review the request.

After receiving your request, NovelTech will review:

• Your enrolment
• Payment information
• Program and cohort status
• Date of your request
• Applicable refund conditions
• Any relevant circumstances

NovelTech may contact you if additional information is required.

Where a refund is approved, it will normally be returned using the original payment method where practical.

The time required for the funds to appear may depend on the payment provider, bank, or payment method.

NovelTech is not responsible for delays caused by a third-party payment provider after the refund has been processed.

Approved refunds are processed within [X] business days.

Where applicable, payment processing fees may be treated separately from the program fee.

Whether such fees are refundable should be stated clearly based on NovelTech’s actual payment arrangements and applicable law.

[State whether payment gateway or transaction fees are refundable.]

Programs purchased using discounts, promotional pricing, scholarships, payment plans, or other special arrangements may have additional refund conditions.

The applicable conditions should be provided at the time of purchase.

NovelTech takes reasonable measures to protect information against unauthorized access, alteration, disclosure, or destruction.

Outstanding payments may remain payable where the applicable agreement requires them.

Specific payment-plan conditions should be provided before the learner enters the arrangement.

A transfer or deferral is not automatically the same as a refund.

Where available, NovelTech may allow an eligible learner to move their enrolment to another cohort instead of receiving a refund.

Transfers are subject to:

• Available spaces
• Program availability
• Timing
• The applicable program rules

If you believe a refund request has been incorrectly declined, contact NovelTech with the details of your request.

We will review the matter against the applicable refund terms and provide an appropriate response.

Nothing in this policy limits any rights you may have under applicable law.

NovelTech may update this Refund Policy when its programs, payment arrangements, or policies change.

Changes will be published on this page with an updated “Last Updated” date.

Where required, significant changes will be communicated through an appropriate channel.

For refund questions or requests:

NovelTech Academy
hello@noveltechacademy.ngBadagry, Lagos, Nigeria.
Contact NovelTech

Terms of Service

Privacy Policy

Code of Conduct

Accessibility