Payments & Policies
Find everything you need to know about program fees, available payment options, completing your payment, refunds, and other payment-related policies at NovelTech Academy.
How Payment Works
Simple Steps to Complete Your Payment
01
Choose Your Program
Select the program you want to study and review its available cohorts, schedule, requirements, and program fee.
Explore Programs02
Choose Your Cohort
Select an available cohort that works for you. Check the cohort start date, duration, available spaces, and other relevant details before continuing.
View Upcoming Cohorts03
Review Your Enrolment
Before payment, review your enrolment details and make sure your information is correct. This includes your selected program, cohort, personal information, and applicable fee.
04
Select Your Payment Option
Choose one of the payment methods available for your selected program. The available options will be displayed during the enrolment and checkout process.
05
Complete Your Payment
Follow the payment instructions and complete your transaction. Keep your payment reference or confirmation for your records.
06
Confirm Your Enrolment
After a successful payment, your enrolment will be processed and your access will be updated where applicable.
If your payment was successful but your enrolment has not been updated, contact NovelTech with your payment details.
Payment Options
Choose How You Pay
NovelTech provides different payment options depending on the program and enrolment arrangement.
The payment methods available to you will be shown during the checkout process.
Card Payment
Where available, you can pay using an accepted debit or credit card through the secure payment options provided during checkout.
Bank Transfer
Where available, you can complete your payment by bank transfer using the payment instructions provided by NovelTech.
Make sure you use the correct payment details and provide any required payment reference when completing a transfer.
Other Payment Options
NovelTech may provide additional payment methods for specific programs or enrolment arrangements.
Available options will be displayed before you complete your payment.
Program Fees
How Much Does a Program Cost?
Program fees vary by program and cohort.
The applicable fee will be displayed on the relevant program, cohort, or enrolment page before you complete your payment.
Review the total amount carefully before confirming your enrolment.
Explore ProgramsPayment Confirmation
After You Pay
Once your payment has been successfully processed, you should receive confirmation through the available payment or enrolment channels.
Your enrolment status will be updated where applicable.
Keep your payment confirmation or transaction reference in case you need assistance later.
If you were charged but your enrolment has not been confirmed, contact NovelTech and provide your payment reference.
Contact UsFailed or Pending Payments
Having Trouble With Your Payment?
A payment may sometimes fail, remain pending, or take time to update.
If this happens:
- Check your payment status.
- Check whether your bank or payment provider completed the transaction.
- Keep your transaction reference.
- Contact NovelTech if you were charged but your enrolment has not been updated.
Avoid making another payment immediately if you are unsure whether the first transaction was successful.
Refunds
Can I Get a Refund?
Refund eligibility depends on the program, cohort, timing of your request, and the conditions that apply to your enrolment.
Before requesting a refund, review the NovelTech Refund Policy.
View Refund PolicyChanging Your Cohort
Need to Change Your Cohort?
If you can no longer participate in your selected cohort, contact NovelTech before making another enrolment.
Depending on availability and the conditions of your program, you may be able to transfer your enrolment to another cohort or defer your participation.
Transfers and deferrals are not automatically guaranteed.
Contact UsPayment Plans
Payment Plans
Where a payment plan is available, the applicable payment amount, schedule, and conditions will be shown before you agree to the arrangement.
Make sure you understand the payment schedule before proceeding.
Failure to complete required payments may affect access to the relevant program or service.
If payment plans are not available for a particular program, only the payment options displayed during enrolment will apply.
Important Payment Information
Before You Pay
Before completing your payment:
- Confirm that you selected the correct program.
- Confirm that you selected the correct cohort.
- Review the program fee.
- Check the payment method you intend to use.
- Review the applicable enrolment and refund conditions.
- Make sure your contact information is correct.
- Keep your payment confirmation after completing the transaction.
Related Policies
Know the Policies
Refund Policy
Understand the conditions that apply to refund requests, cohort changes, cancellations, and other refund-related matters.
View Refund PolicyTerms of Service
Review the terms that govern your use of NovelTech Academy services.
View Terms of ServicePrivacy Policy
Learn how NovelTech collects, uses, and handles your personal information.
View Privacy PolicyNeed Help With a Payment?
We're Here to Help
If you have a question about a program fee, payment, transaction, enrolment, or refund, contact the NovelTech team.
When contacting us about a payment, include your:
- Full name
- Program
- Cohort
- Payment reference or transaction ID, where available
- Description of the issue
This helps us identify and review your payment more quickly.